Terms And Conditions

General

Users of this website should be aged over 18 years of age. This includes to place an order, to register an account or to sign up to our email newsletters.

It is the buyer's responsibility to ensure that the correct delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for resending of goods.

The information provided on this website is for guidance and information only and should not take the place of a diagnosis by your general practitioner or local pharmacist.

Published information in the Ask Our Pharmacist page relates to previous customer questions and may not be relevant to the exact condition of other persons.

For all medicines, vitamins, supplements and other healthcare products sold on www.dungarvanpharmacy.ie it is important that you read the accompanying information and directions before use. If you are in doubt about how to take or use any of these products, please get in touch with us using the contact us page or instant messenger service (click the 'ask' icon) and one of our trained staff will be in touch with you.

Online Medicine Sales

All medicines that we supply are sourced from an authorised manufacturer or an authorised wholesaler. We ensure the quality and safety of the medicines, the security and integrity of the supply to eliminate the risk of counterfeit medicines entering the supply chain.

We only deliver Licensed Medicines within Ireland.

You must be aged 18 years or over to purchase medicines online at www.dungarvanpharmacy.ie. By purchasing any medicines you must agree to the terms and conditions. All orders containing medicines are reviewed by a pharmacist prior to supply and the pharmacist may contact you to discuss your order in further detail, prior to supply being made. If contact cannot be made, orders will be cancelled and refunded.

Record Keeping

In accordance with legislation the records listed below will be retained securely for a period of two years from the date of purchase.

1. Every invoice for medicines obtained, which include:

The date of the transaction,
The name and quantity of the product obtained, and
The name and address of the supplier

2. A record of each transaction involving the supply of medicine to our customers, including:

The order number,
The date of the transaction,
The name and quantity of the product supplied,
The name and address of the person to whom the product was supplied.

3. A record to show that prior to supplying/dispatching of the product, the customer has confirmed that they agree with and understand the terms and conditions which include:

They are over 18 years old,
They are aware that the medicine should be used in accordance with the recommendations for use contained in the product packaging,
The total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the purchaser’s own treatment, having regard to any previous supply to that purchaser.
Where a maximum quantity to purchase is stated on a medicinal product, this is the maximum amount that we will supply in any one transaction. Repeat medicines purchases will be monitored.
Any medicines which are liable to abuse and/or misuse will be identified along with any repeat requests for medicines from the same customer. Where we suspect a medicine may be being abused or misused a supply will not be made and a full refund will be given.

As a pharmacy supplying medicines via the internet, record will be kept showing that prior to supply of the product our pharmacist has:
Personally reviewed each order for supply and personally supervised and authorised the supply
Fulfilled the requirement of Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 (S.I. No. 488 of 2008).
Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 requires that in the course of the supply, a registered pharmacist is satisfied that the purchaser is aware of what the appropriate use of the medicine is and that it is being sought for that purpose and, in so far as the registered pharmacist is aware, the product is not intended for abuse and/or misuse.

Delivery

We strive to dispatch all products as quickly as possible. Orders will be dispatched using either DPD or An Post for Irish addresses, Royal Mail Tracked 48 (UK deliveries) and An Post Parcel Express for all other countries. Please note that all international orders are subject to review prior to dispatch.

If you have a specific query about a delivery address outside of Ireland/UK or the rest of Europe, please contact us using customerservice@dungarvanpharmacy.ie and we will be able to give you a specific delivery quote.

If your delivery address is outside of the EU, it is possible your order may be subject to certain import customs/taxes which are outside of our control. If you are in doubt, please contact your local customs officials.

* Please note: We no longer ship to Russia due to high shipping costs.

Returns

Dungarvan Pharmacy are happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery.

All unwanted returns must be returned in an unused, as new condition with your order sheet. Once Dungarvan Pharmacy receives the return goods, you will then be automatically refunded if your goods pass inspection.

In the unlikely event that your goods are faulty or have been damaged in transit, Dungarvan Pharmacy will replace your items. Please contact us within 48 hours of delivery to report any issues.

Items that are used and opened will not be replaced and no refund will be issued.

Product Pricing

We reserve the right to amend pricing on the website without prior notice. Products may also be withdrawn at any stage. Confirmed orders will be dispatched once confirmed unless we contact you otherwise.

Customers can select Euro, US Dollar, or Sterling prices on the website using the currency selection option. The amounted deducted from your credit/debit card will be that shown on the website at time of purchase. If you are purchasing via a currency other than Euro (€) or Sterling (£) or US Dollars ($) the amounted deducted will be determined via the exchange rate applied by your bank, not Dungarvan Pharmacy.

Registering on My Account

The My Account feature allows you to store previous purchase information, your delivery addresses and your product Wishlist. Your billing and shipping addresses will also be stored however credit/debit card information is NOT stored. Dungarvan Pharmacy may use your purchase information for future offers or promotions.

Images

All images, text and graphics displayed on www.dungarvanpharmacy.ie are property of Dungarvan Pharmacy. Reproduction of any images is strictly prohibited.

Medical Information

The information provided on this website is for guidance and information only and should not take the place of a diagnosis by your general practitioner or local pharmacist.

For all vitamins, supplements and other healthcare products sold on www.dungarvanpharmacy.ie it is important that you read the accompanying information and directions before use. If you are in doubt about how to take or use any of these products, please get in touch with us using the contact us page and one of our trained staff will be in touch with you.

Promotions

We may run promotions at any time. We reserve the right to change or remove any promotion at any time without prior notice. Only one discount code may be used per transaction. Some exclusions may apply. Certain products with discounts already applied may not be eligible for extra discount/promotions. Some multi-pack deals may be excluded as discount is already applied. Some promotions are product specific and only valid on the product(s) specified in the promotion.